Hi Wolfgang, I don't exactly remember the conversation we had, and I don't have a record of you ordering a case from us, so I can't comment on it directly. I will try to find the conversation and see what happened. As far as the shipping rate, we don't make any money on the Fedex shipping, so you are welcome to use your own shipping carrier if the shipping rate is not to your liking. I'm not sure how we can complain about this, since this is more of a Fedex pricing problem. Their service tends to be more reliable and faster than other methods, so that's why we continue to ship with Fedex all these years. For most people, after they look up the shipping rate from their own shipping company (UPS, DHL, USPS), they will still pay us to ship with Fedex, even though the cost is more than what they want to pay.