FreeFly Alta 6 problem

Discussion in 'ALTA' started by MaxBest, Aug 20, 2017.

  1. MaxBest

    MaxBest New Member

    Joined:
    Aug 20, 2017
    Messages:
    9
    Likes Received:
    0
    Bought a new drone. At first start-up and first calibration of the compass says "cal bed". Can't understand what you're doing wrong. Do everything according to the instructions on the smartphone. The part of the horizon observed. Did a restart of the controller through the app, you receive the error "something wrong with your synapses". Error code "fail code" 20.
     

    Attached Files:

  2. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
    Staff Member

    Joined:
    Jul 31, 2012
    Messages:
    10,357
    Likes Received:
    1,161
    Max : Presuming for a moment that you bought this from an FF dealer, you might want to contact them immediately. If that doesn't provide a solution then open up a ticket by sending an email to Freefly Support (support@freeflysystems.com).

    Andy

    Forensic Software & sUAV / Drone Analyst : Photographer : Videographer : Pilot (Portland, Oregon, USA): Trees=2, Ground=1, Props=11. :(
    The Ground Is The Limit™
    ---------- Forensic Drone Analyst : Forensic sUAV Analyst : Forensic Unmanned Aircraft Analyst : Forensic Drone Expert
     
  3. MaxBest

    MaxBest New Member

    Joined:
    Aug 20, 2017
    Messages:
    9
    Likes Received:
    0
    do not tell me how I can reflash alta? the app on the phone does not search, is the latest 4.0.5 firmware of the controller. Maybe you can do something to reflash it?
     
  4. MaxBest

    MaxBest New Member

    Joined:
    Aug 20, 2017
    Messages:
    9
    Likes Received:
    0
    "Checking for GPS module: incompatible firmware! not present - takeoff inhibited"
    Found in the terminal a new bug. As I understand it, it is necessary to reflash alta. tell me how to do it forcibly? In app "ALTA" update is not required
     

    Attached Files:

  5. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
    Staff Member

    Joined:
    Jul 31, 2012
    Messages:
    10,357
    Likes Received:
    1,161
  6. MaxBest

    MaxBest New Member

    Joined:
    Aug 20, 2017
    Messages:
    9
    Likes Received:
    0
  7. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
    Staff Member

    Joined:
    Jul 31, 2012
    Messages:
    10,357
    Likes Received:
    1,161
    Might be best to open up a support ticket, Max, by sending an email to Freefly Support (support@freeflysystems.com)
    You can reference this forum thread to save yourself some typing.

    Cheers
    Andy

    Forensic Software & sUAV / Drone Analyst : Photographer : Videographer : Pilot (Portland, Oregon, USA): Trees=2, Ground=1, Props=11. :(
    The Ground Is The Limit™
    ---------- Forensic Drone Analyst : Forensic sUAV Analyst : Forensic Unmanned Aircraft Analyst : Forensic Drone Expert
     
  8. MaxBest

    MaxBest New Member

    Joined:
    Aug 20, 2017
    Messages:
    9
    Likes Received:
    0
    I already sent 3 emails to support. no response. I wrote before I registered on the forum
     
  9. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
    Staff Member

    Joined:
    Jul 31, 2012
    Messages:
    10,357
    Likes Received:
    1,161
    Oh. OK. Well, let me see what I can find out.
    Andy
     
    MaxBest likes this.
  10. MaxBest

    MaxBest New Member

    Joined:
    Aug 20, 2017
    Messages:
    9
    Likes Received:
    0
    Thank you very much! I'll wait
     
  11. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
    Staff Member

    Joined:
    Jul 31, 2012
    Messages:
    10,357
    Likes Received:
    1,161
    Hi Max:
    I've not heard anything back yet. Sorry for the delay. (In case it's not obvious, I'm not an FF employee, just a volunteer moderator/admin).

    Andy

    Forensic Software & sUAV / Drone Analyst : Photographer : Videographer : Pilot (Portland, Oregon, USA): Trees=2, Ground=1, Props=11. :(
    The Ground Is The Limit™
    ---------- Forensic Drone Analyst : Forensic sUAV Analyst : Forensic Unmanned Aircraft Analyst : Forensic Drone Expert
     
  12. Jose Luis Ocejo

    Jose Luis Ocejo Active Member

    Joined:
    Sep 20, 2012
    Messages:
    581
    Likes Received:
    44
    Hi Max so what happened was the issue solved
     

Share This Page