RR micro remote basestation will not power on

Discussion in 'Follow Focus' started by dan freshman, Mar 11, 2017.

  1. dan freshman

    dan freshman New Member

    Mar 11, 2017
    Likes Received:

    I've had the redrock micro remote follow focus setup for about a week. Everything has been fine up till today. I plug in the basestation into my Ronin and no indicator lights come on at all. I tried both D-taps on the ronin. I also plugged in another accesory into the ronin to make sure power was coming from the d-taps on the ronin and it did. So, inexplicably, the basestation will not power on. Also red rock really doesnt seem to offer great customer service. I've emailed and called and left messages and no one has gotten back to me. It is a saturday, so does anyone know with there customer support, if they don't respond at all on weekends?

    thanks for any advice. I'm on set and freaking out a bit.

    #1 dan freshman, Mar 11, 2017
    Last edited: Mar 11, 2017

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