Firmware 1.3 update fails

Discussion in 'Movi Technical' started by Brent Altomare, Sep 8, 2019.

  1. Brent Altomare

    Brent Altomare New Member

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    Just received my Cinema Robot, and I'm trying to update the firmware to version 1.3 (Current version reports 1.2.6 in the app). The process makes it through all 6 steps, and then gets to the point where it says "FILES TRANSFERRED - Please wait for the purple led FLASH to complete."

    After a few moments, the purple LED stops flashing and changes to red. The app ends up stuck on that screen, and if I hit the power button on the Movi, it starts up, and the app indicates the firmware needs to be updated.

    iPhone XS with iOS13.0

    Any insights to troubleshooting would be welcome!
     

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