New phone & Movi App issues

Discussion in 'Movi Technical' started by jim mundell, Jul 21, 2018.

  1. jim mundell

    jim mundell Member

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    Just got a new iPhone X and wanted to use the Robot with it.
    When I opened the Movi App it brings up a screen asking for permission to use camera, mic and photos.
    I tap update permissions which brings me to another screen. My options there are to connect it with Siri only. Nothing about camera, mic and photos.
    I go to Cam, mic , photos in settings and there is nothing related to Movi.
    What am I missing with trying to use the app and permissions?
    Thanks
     
  2. Kevin P Riley

    Kevin P Riley Member

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    What is your other choice besides “update settings”? Mine was simply to tap ok, then iOS asks me if it can access the mic, camera and photos, one at a time.

    It works just fine with the iPhone X, that’s what I use.
     
  3. Neil McCarthy

    Neil McCarthy New Member

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    +1 Also worked on first launch for myself and it also worked first time for my wife, which was pleasantly unusual. I'd delete the app and re-download. However, my wife did get her previous iPhone in a massive mess, by locking everything down at the iOS level. I never managed to completely undo all her "don't allow" responses, and she was never able to get any in-app purchases. My experience is that there are a lot of security settings lurking in unfathomable places in iOS.
     
  4. Deniz Ozgoren

    Deniz Ozgoren Support Mage
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    Try deleting the app and reinstalling! There is an issue when iOS auto installs all the new apps when you transfer from a previous iPhone..
     
    Rob Warren and Eric Bergez like this.
  5. Jack Robertson

    Jack Robertson New Member

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    Thanks. This worked.
     
  6. Eric Bergez

    Eric Bergez New Member

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    This worked for my new iPhone Xs as well!
     

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