Movi won't stop vibrating. It's getting worse.

Discussion in 'Movi Technical' started by Charles E Proulx Jr, May 11, 2020.

  1. Charles E Proulx Jr

    Charles E Proulx Jr New Member

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    I'm using an I phone 8 without a case. Have used the same set up for a year and a half sporadically ( the Movi doesn't have many hours on it and shouldn't be worn out yet) I'm a musician and two months ago got a mild but high speed vibration. I posted about it here. Suggested that I adjust in the software. But I have no idea how or where. Searches here turn up nothing, there is no chat and no manual and nothing on you tube. So I just tried on my own to shoot a music video. Now the vibration is violent.

    Please help. I don't know where to begin. I've played music for 50 years and shot and edited video for 12 years, but I'm stumped
     
  2. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
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    Charles:
    I infer that you've already got the Movi/phone balanced to the point that, with the Movi powered off, the phone will stay in any position in which you put it?

    If that's the case the vibration is caused by the tuning of the phone being too high -- so it starts to oscillate.
    You use the Movi iPhone app to adjust the tuning -- see FAQ #22 here: https://forum.freeflysystems.com/index.php?threads/movi-cinema-robot-faq.12225/ (hint: Robot -> Main Settings -> Tuning).

    Can you check that you have "Regular" set? If it's set, then try "Low," and let us know what happens.
    Hope this helps
    Andy

    Forensic Software & sUAV / Drone Analyst : Photographer : Videographer : Pilot (Portland, Oregon, USA): Trees=2, Ground=1, Props=11. :(
    The Ground Is The Limit™
    ---------- Forensic Drone Analyst : Forensic sUAV Analyst : Forensic Unmanned Aircraft Analyst : Forensic Drone Expert
     
  3. Charles E Proulx Jr

    Charles E Proulx Jr New Member

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    Yes I balance the phone first. And it's on a tripod. I've used this set up many times without a problem. I didn't change any settings on purpose. I'll give this a go and get back to you. Thank you.
     
  4. Charles E Proulx Jr

    Charles E Proulx Jr New Member

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    2 issues.

    1. I can't connect the phone and the movi before setting because it vibrates wildly.
    2. I'm having difficulty navigating within the app.

    to wit: when I bring up Robot I see the camera symbol Majesting Tuning. But I can't "open" the settings. Touching the word settings does nothing and there are no other options that I can see.
     
  5. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
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    Hmmm. As you say, something somewhere has changed. I suspect you need to open up a ticket with Freefly Support and the best way of doing that is to head over to https://freeflysystems.com/contact

    That said, when their workload permits, I do know that Freefly technical support will occasionally review some of the threads on the forum, but opening up a ticket really is the optimal way to get support.
    Andy

    Forensic Software & sUAV / Drone Analyst : Photographer : Videographer : Pilot (Portland, Oregon, USA): Trees=2, Ground=1, Props=11. :(
    The Ground Is The Limit™
    ---------- Forensic Drone Analyst : Forensic sUAV Analyst : Forensic Unmanned Aircraft Analyst : Forensic Drone Expert
     
  6. Charles E Proulx Jr

    Charles E Proulx Jr New Member

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    Yeah Andy -- and to clarify my reasoning -- it vibrated so badly yesterday that I fear it will damage itself. So I shut it down as quickly as I could and don't want to make the situation worse.
     
  7. Charles E Proulx Jr

    Charles E Proulx Jr New Member

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    I just requested a ticket. Told them about our conversation so perhaps they'll read this. Thanks
     

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