Hello, Thought I would share this, as it may happen to another user and this could help them. Day one. Brand new Controller arrived. Set it up, it was awesome, Tested perfectly. Day two. Prepping for a big shoot, went to turn on the MoVI Controller, nothing. Tried batteries, power cycling and so on. Nothing, Had my electrical engineer have a look. Established that there is power at the barrel connector. Opened it up, established that the switch has failed. Sent support email to Freefly. Started to rebuild the original Spektrum controller. But, every time we switched from Magestic to Manual mode the Movi would go into Kill Mode. (Quite violently). Checked that connectors were in the correct way on the Spektrum receiver. Looked in the "Emergency Repair Pouch" for a replacement cable. There was none…. seriously, what is the point of this overpriced, get you out of trouble package?!?! First, not Jumper reset cable, now, no spare Spektrum cable. Total waste of time, and money… why are these cables not in this pouch?!!? Useless. Heard back from Freefly, which was good, as we were starting to freak out. Freefly support offered to call, and did, which was great. (and to be honest, expected, with the premium that we paid for this product). Worked through a bunch of stuff. When we got to 'Reset to default settings' that fixed it. Just a heads up. This is not documented anywhere. When you switch between controllers, you need to do this reset. Great, we are back in business for the big shoot, and can sleep easy. Freefly support promised to get a replacement controller out first thing in the morning. They took a credit card authorisation to do so. (I guess they don't trust me to return a faulty product). Back from the shoot, check email, no replacement controller dispatched. This is 30 hours after the phone call. Sent another email. 32 hours later…. (time zone arguments will not hold water here). Big shoot in a few days, client had been promised the controller and bought into the concept. Freefly have now missed any chance of this Fedex making it in time. Useless. (end of rant).