M5 app not working with iOS 13

Discussion in 'MōVI M5' started by Bill Crawford, Oct 24, 2019.

  1. Bill Crawford

    Bill Crawford New Member

    Joined:
    May 5, 2017
    Messages:
    5
    Likes Received:
    0
    Hi - I'm not able to connect to the M5 on the app under iOS 13. Grabbed a fresh copy off the app store too.

    1. I can see and connect to the M5 wireless network.
    2. Once in the M5 app, I get an "Device not found, please select the device in wifi settings. No connection" error.

    Any work arounds - or do I need to downgrade my iOS devices?

    Thanks!

    Bill
     
  2. Deniz Ozgoren

    Deniz Ozgoren Support Mage
    Staff Member

    Joined:
    Dec 17, 2015
    Messages:
    273
    Likes Received:
    84
    Sorry about that. Apple recently brought new permission requirements to iPhones and Macs. We are currently working on a solution and targeting to release a fix next week for iOS 13
     
  3. Bill Crawford

    Bill Crawford New Member

    Joined:
    May 5, 2017
    Messages:
    5
    Likes Received:
    0
    Any update on the app update?

    Here's a preemptive question - anyone checked the desktop version for OSX Catalina?
     
  4. Deniz Ozgoren

    Deniz Ozgoren Support Mage
    Staff Member

    Joined:
    Dec 17, 2015
    Messages:
    273
    Likes Received:
    84
    iOS is now released. It should show up in app store within the next 24 hours. Sorry this took longer than expected.
     
  5. Matthieu Meynier

    Matthieu Meynier New Member

    Joined:
    Nov 2, 2016
    Messages:
    2
    Likes Received:
    0
    I have been trying desperately to get the app working but to no avail. I still get the same message that MōVI can’t be found please go to setting for Wi-Fi.
     
  6. Matthieu Meynier

    Matthieu Meynier New Member

    Joined:
    Nov 2, 2016
    Messages:
    2
    Likes Received:
    0
    Bill were you able to fix the issue with the release of the new app? I'm still getting the same issue. If you figured it out can you let me know the step by step you had to do. Thanks I appreciate any kind of help
     
  7. Deniz Ozgoren

    Deniz Ozgoren Support Mage
    Staff Member

    Joined:
    Dec 17, 2015
    Messages:
    273
    Likes Received:
    84
    Matt, if you haven’t done yet, I would contact freefly tech support and give details such as your app version, ios version and iphone version
     

Share This Page