When things don't work how you expect them to, it can be pretty frustrating. I just wanted to chime in here to publicly thank those at Freefly that worked to quickly resolve a little issue we had with our rig. I have no doubt that there were individuals behind the scenes whose names I don't know, but of those I do, Chris H. and Denise did a wonderful job, and it was a pleasure to interact with them both. Thanks guys! To everyone else: know that your rig rests in the hands of a great team!