FIZ issue with redrock motors

Discussion in 'MōVI Pro' started by Lucas Ruyssen, May 30, 2017.

  1. Lucas Ruyssen

    Lucas Ruyssen New Member

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    Hello

    We are on Movi test with an fs5 and a zoom lens for an upcoming shooting.
    The Movi Pro came back yesterday from repair and it is updated.
    We have an issue with the control of redrock rock motors. Only Iris working, focus and zoom are both "faulted".
    We switched motors and cables and still have an issue.
    It seems that one cable works more often but nothing is clear.

    Do you guys have an idea of the problem ?

    Tanks

    Lucas
     
  2. Lucas Ruyssen

    Lucas Ruyssen New Member

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    After more testing it seems that one redrock motor is faulty because all the cable and wedge output works one motor but not one the other...
     
  3. Timm Stemann

    Timm Stemann New Member

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    Lucas, there are various discussions about problems with Iris and Zoom. This should be fixed with the upcoming firmware release, the Chrosziel CDM-100M worked with the old firmware already nicely.
     
  4. Lucas Ruyssen

    Lucas Ruyssen New Member

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    Thanks Timm for the input.. . We'll see !
     
  5. Bryan Edmonds

    Bryan Edmonds Chief Mōvi Whisperer

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    Beta firmware 1.3 is released for testing. Check it out!

    http://freeflysystems.com/support/movi-pro-support/beta
     
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  6. David Beard

    David Beard Member

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    I have had success with RedRock motors by doing the following. First thing when booting up MoviPro and Movi Controller, I load factory defaults on the fix axis config page for any motors I'm using, which is typically focus and iris. As long as I do this, and the motors are positioned on the sides of the lens barrel, and not wedged up against, (which I've experienced causes binding and faults) I've had pretty much flawless performance. It's irritating that I have to go through this process every time I boot up the gimbal, but I'm getting by for the moment.

    Does anyone at freefly have an explanation for why these settings aren't saved in memory when the units are power cycled?
     
  7. Graham Futerfas

    Graham Futerfas Well-Known Member

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    Like Bryan suggested above, have you tried the new Beta firmware release for the Movi Pro and Mimic? I thought it addressed some of these issues.
     
  8. David Beard

    David Beard Member

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    I will test out the beta today. I'm just sharing with others how we've worked around these issues in previous builds, if they aren't comfortable shooting a commercial job on beta firmware.
     
  9. SeBaStIaN BArrEtT

    SeBaStIaN BArrEtT Active Member

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    we appreciate the work-around! I believe Bryan said 1.2 should have fixed it though, good luck let us know how it goes. Not working on our Pro this week, or id mess around.
     
  10. Benjamin Granet

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    Did anyone had any luck to make the motor work on the Wedge?

    I've had the issue with two different Movi Pro.
     
  11. Deniz Ozgoren

    Deniz Ozgoren Support Mage
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    TSU related release notes below. Basically v1.2 includes extra safety measures for Redrock motors and v1.3 Beta includes improvements for calibration. With v1.3 you shouldn't need to load any defaults as a work around.


    v1.2 includes
    • Bugfix: Fixes and improvements to an issue reported by customers using Redrock Torque Motors. Added a time based fault that protects in all motion states. It also modifies the over-current limit of the Redrock Torque Motors to be lower than the previous setting.
    • Bugfix: FIZ settings wouldn’t save properly in earlier versions of the TSU firmware.

    v1.3 also includes
    • New Feature: Support for Hocus Reflex Motor.
    • Improvement: Minor changes to FIZ calibration to help with edge cases.
    • Improvement: FIZ Range limits are now persistent.
    • Bugfix: Positions were getting reset after manual calibration, which would invalidate the calibration.
     
  12. SeBaStIaN BArrEtT

    SeBaStIaN BArrEtT Active Member

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    anyone had luck with 1.3 and redrock motors? all problems fixed?
     
  13. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
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  14. Benjamin Granet

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    Hello, some of you tried the new beta?
    I've installed it and it didn't change anything on my end so I'm curious to know what result other people are getting?
     
  15. Deniz Ozgoren

    Deniz Ozgoren Support Mage
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    I heard different types of problems. Whats your specific issue?
     
  16. Aaron Marquette

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    Hello guys,

    Here's a new issue with my TSU, motors and motor cables:


    2 Freefly FIZ cables don't calibrate 2 different motors (RedRock Torque & Hocus HPM1) from the MIMIC PRO.

    -Both Freefly FIZ cables worked on another MOVI PRO
    -Both motors work when separately connected to Axis1

    Tried:
    Updated firmware on Movi & MIMIC Pro (as shown)
    Rebooted MPro & MIMIC multiple times

    What am I missing?

    Support email sent
     
  17. Graham Futerfas

    Graham Futerfas Well-Known Member

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    Aaron Marquette likes this.
  18. Deniz Ozgoren

    Deniz Ozgoren Support Mage
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    Great video. All reproduction steps included and clear.
    • Any idea on version numbers of the other Pro that worked with these cables and motors?
    • Did you ever had FIZ working on this Pro?
     
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  19. Josh Park

    Josh Park Member

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    I have the same setup. Movi Pro with Redrock Torque motors.
    After working rock solid over the past 3 months of ownership, the motor failed on me today. I'm gonna try to dig in a bit better tomorrow, but I have the same exact problem.
    It's starting to make me think this internal FIZ isn't completely dependable. I may have to just move on to another follow focus system.
     
  20. Deniz Ozgoren

    Deniz Ozgoren Support Mage
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    Have you tried other motors such as Hedens?
     

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