I was putting the MCR into a bag, when a cloth partition caught under the MODE trigger and damaged the switch underneath. If you look carefully, the trigger hangs in the air, nothing retains it under the handle, so it can pull quite a bit out. I was hoping that I can have it fixed quickly or replaced fast. Bryan at the Customer Service was trying to help me, however, he mentioned that by the description of what happened, it would most likely not be covered by warranty.I felt (and still feel, that it is a poor design, but I was assured that I am the only one with such issue, so the design is ok. I had three options, one of which was to send my MCR in and if determined that it is a case of abuse, I would have to wait up to six weeks and possibly pay for the repair around $130. Alternately to accommodate my schedule, I could send in $130 and receive reconditioned replacement. The $130 could be returned if warranty repair were applicable, but I was told, that by my description, it probably wouldn't be. I really don't think that placing the MCR into a camera bag shouldn't break it. I also had a mental hangup in paying half the price of the MCR (with shipping) to fix what I consider a design weakness. For goodness sake I can get another gimbal for less than that. So I decided on my fourth option. I opened the MCR, took it apart and replaced the microswitch worth about 10 cents myself. As I explored the repair, I found something about the design. It minimizes the number if parts, and the actual RECORD and MODE buttons are made of single piece of plastic, with some thinned out areas, so that the buttons can be actuated independently. It is a nice design, unfortunately the way the MODE switch is mounted on a flex-strip and adhesive tape holds it against the switch half of the enclosure. There is no provision to catch the lower portion of the MODE plastic button under the enclosure, so it basically hangs in the air. Unfortunately, my bag got caught under the button and damaged the original switch. All is well now, but to prevent this from happening again, I put a narrow strip of gaffer tape over the button. I would like to mention here, that Bryan was really trying to help me and that we simply have a disagreement in what I consider a design flaw and what he doesn't. I thought I would share this episode, and show a photo of my preventive measure for those who maybe interested.