Chrosziel motor PROBLEM on MoviPro

Discussion in 'MōVI Pro' started by Marcel Andre Morin, Sep 9, 2018.

  1. Marcel Andre Morin

    Marcel Andre Morin New Member

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    Hello,

    I've currently got a Focus and Iris motor on my movi pro. When I initially calibrate, both motors do there job. Shortly after, like w/in two minutes, the iris motor stops working while the focus motor continues to work fine.

    I've got a big shoot tomorrow and need to sort this out. Anyone have any suggestions?
     
  2. Graham Futerfas

    Graham Futerfas Active Member

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    Are you using Pilot? Or Movi Controller? What firmware are you running?
     
  3. Marcel Andre Morin

    Marcel Andre Morin New Member

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    I'm using pilot. I'll have to wait til I get back on set to check what firmware. I"ll be there at noon tomorrow and get right back w/ that info.
     
  4. Graham Futerfas

    Graham Futerfas Active Member

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  5. Graham Futerfas

    Graham Futerfas Active Member

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    And if you swap Iris\Focus motors, does it still only stop the motor plugged in to Iris?
     
  6. Marcel Andre Morin

    Marcel Andre Morin New Member

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    It is the 100m motors. The system is new to me. This is the first time I'm using the system w/ two motors. Usually I'm using just focus

    "And if you swap Iris\Focus motors, does it still only stop the motor plugged in to Iris?"

    If I swap the problem still happens w/ Iris
     
  7. Graham Futerfas

    Graham Futerfas Active Member

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    Definitely check your firmware. It sound like possibly overheating the motor, maybe?
     
  8. Marcel Andre Morin

    Marcel Andre Morin New Member

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    Cool. I'll check. Is it an easy process to upgrade the firmware? I was going to do it on set earlier but was paranoid of bricking my unit.
     
  9. Graham Futerfas

    Graham Futerfas Active Member

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    It's pretty easy but you need internet access on your phone\app.

    You would upgrade the Movi Pro via the app on your phone, and then connect your phone to your Mimic... that throws some people off, because you don't often connect your app to the Mimic. But under the main app page, it'll list your connections at the top, and you can tap that to switch from Movi Pro to Mimic. Or turn your Movi Pro off and just have the Mimic\Pilot on when you want to update it, if that helps you.
     
  10. Marcel Andre Morin

    Marcel Andre Morin New Member

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    ok, so I'm currently on v. 1.3.2. I'm trying to update to v.1.5. it's asking me to update the bluetooth on the movi device module or go regular. I've done both and as it starts to go through the cycle it quits and says "OH NO! couldn't;t begin update. Pleas power cycle all devices and try again.

    Getting freaked out.
     
  11. Graham Futerfas

    Graham Futerfas Active Member

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    Just keep running the update. I've had it quit several times and give the "Oh No!" screen before it could make it all the way through, and I think that's normal.
     
  12. Marcel Andre Morin

    Marcel Andre Morin New Member

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    Wow. I've tried 20 times. I'll keep going but you'd think there's got to be a better way?
     
  13. Graham Futerfas

    Graham Futerfas Active Member

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    Well 20 sounds a bit much. I was thinking three or four. Do you know how far it gets in the update before quitting? Often it would update one stage first, then quit, and then move on to the next stage after restarting.

    And can you update to 1.4 first before going to 1.5?
     
  14. Graham Futerfas

    Graham Futerfas Active Member

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    What device are you using to update with? iPhone? Which version\OS?
     
  15. Marcel Andre Morin

    Marcel Andre Morin New Member

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    Iphone v. 11.4.1

    when I go to the update it starts me off w/ 1.5 how would I go about getting to 1.4 first?
     
  16. Graham Futerfas

    Graham Futerfas Active Member

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    Did you update the Bluetooth module first, or just tap "Regular"?
     
  17. Marcel Andre Morin

    Marcel Andre Morin New Member

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    I started w/ bluetooth and then did regular. they both failed and I get the same "OH NO!" from both
     
  18. Graham Futerfas

    Graham Futerfas Active Member

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    Hmmm. I actually just did the 1.5 update, and it didn't fail at all. I did the same thing you did -- Bluetooth first, then regular. If Bluetooth failed, I don't think you can move on to Regular, since it's needed first.

    Which iPhone are you using? I know there was a problem with iPhone X and the iOS a while back when it first came out, but I thought they got it fixed. I'm also using iOS 11.4.1 on an iPhone 7.

    Also, have you contacted Freefly support?
     
  19. Bryan Edmonds

    Bryan Edmonds Chief MōVI Whisperer

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    It wasn't an issue with the iPhone X, it was an issue with iOS 11. We fixed the iOS 11 issue with the Bluetooth update option in the app. I am working with him directly.

    For anyone following along:
    • Freefly hardware does not need intermediate updates. You can jump from 1.0 to 1.5 without doing any of the updates in between.
    • This hasn't been an issue since we rolled up the Bluetooth update in the app, so we don't have much to go by. Based on his timeframe, my strongest suggestion is to try another device to run the updates.
     
    Graham Futerfas likes this.
  20. Graham Futerfas

    Graham Futerfas Active Member

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    Thanks Bryan, always learning something new from you. Hope you're doing well.

    And hopefully this will ultimately fix his original issue with the Chroziel motor. :)
     

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