Cannot connect to MoviPro App

Discussion in 'MōVI Pro' started by Andy Post, Oct 29, 2021.

  1. Andy Post

    Andy Post Member

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    I've uninstalled and downloaded the latest version of the app. When I tap "Connect" it shows me my device but pretty much does nothing progress wise and displays "Select BTLE Device" and lists my MoviPro.

    If I tap the device name I get a a flash of "connection Pending" then this message...

    "Firmware revision not recognized. Please ensure you are using the latest version of this app."

    If I look at About I see App V1.5.1
    Firmware V

    Of course it just says V because it's not connected.

    Thought maybe I need to update the movi's firmware, but can't do that without connecting to the app.

    Catch 22?

    Any ideas?
     
  2. Graham Futerfas

    Graham Futerfas Well-Known Member

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    Can you update to the beta version of the app on your phone?
     
  3. Andy Post

    Andy Post Member

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    If you are talking about the Phone App, then I don't think so. I went to FFly support and clicked the link for the freshest. It of course just goes to the Play Store and downloads from there. I don't see a way to force it to look for something even fresher.

    If you're talking about the Movi's firmware then definitely no, as I can't connect to it in the first place.
     
  4. Graham Futerfas

    Graham Futerfas Well-Known Member

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    Try installing the Beta app on your phone. You have to navigate to this page with your phone, not on a laptop or desktop:
    http://freeflysystems.com/support/movi-pro-support/beta

    It uses TestFlight to download, and you may have to wait for someone from Freefly to approve you to download the app.

    Other than that, it could need a Bluetooth update, which you can try to do manually with the SD card.

    Check out Support.FreeflySystems.com to find information about how to do these things. There's a knowledgecbase that can be helpful.
     
  5. Andy Post

    Andy Post Member

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    Working on it. Thank you.
     
  6. Andy Post

    Andy Post Member

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    Although my dad (God rest his soul) would call the process a "Pimple on the Asshole of Progress", it is progress none the less. That did the trick. Thank you very very much.
     
  7. Angus Benson-Blair

    Angus Benson-Blair Active Member

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    Quick update, the links no longer seem to be working and my app has just expired. I do wonder why we still have to go through this beta rigmorale given the app has been in Beta for years now. grrrrrrrrr
     
  8. Graham Futerfas

    Graham Futerfas Well-Known Member

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    Actually, if you go to the app store, can you just download the Movi Pro app? Maybe it came out of Beta?
     

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