Batteries not charging

Discussion in 'MōVI Pro' started by Neil Willis, Nov 14, 2017.

  1. Neil Willis

    Neil Willis New Member

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    Anyone had any issues with the batteries not charging?

    I've got two which will not charge/ hold charge. Its not the charger as my other set work fine.

    These are like new and only been charged about 6 times but not sure if they are covered by warranty?
     
  2. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
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    Regarding the warranty, Neil, you might want to open up a ticket by sending an email to Freefly Support (support@freeflysystems.com).

    Just out of curiosity, have you stored the batteries fully charged for a long period of time -- I'm not saying that is the issue, but I'd like to know more about their history just in case anyone else has a similar problem.

    Thanks
    Andy
     
  3. Neil Willis

    Neil Willis New Member

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    Hi Andy,

    I've spoken to the place i got them from and their looking into the whole warranty thing - they were not 100% what FreeFly's policy is. (DJI is only 6 months on batteries) If its the same same then I will be pi%%ed.

    The batts were not full and at a guess around 80% full and were sat for about 3 weeks.
     
  4. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
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    It seems odd that two batteries would fail...mind you I had four DJI TB48 batteries that "failed" when the "smart" battery controller firmware had a bug that caused them to self-discharge to zero volts.... :(

    Andy

    Forensic Software & sUAV / Drone Analyst : Photographer : Videographer : Pilot (Portland, Oregon, USA): Trees=2, Ground=1, Props=11. :(
    The Ground Is The Limit™
    ---------- Forensic Drone Analyst : Forensic sUAV Analyst : Forensic Unmanned Aircraft Analyst : Forensic Drone Expert
     
  5. Neil Willis

    Neil Willis New Member

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    I also had a TB48 fail on me with less than 20 cycles - it was 7 months old and DJI told me to jog on :-(
     

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