Any Firmware Updates?

Discussion in 'Movi Technical' started by Jeff Corcelius, May 22, 2020.

  1. Jeff Corcelius

    Jeff Corcelius New Member

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    Any firmware updates coming? Is this gimbal dead with support?
     
  2. Stephen Brown

    Stephen Brown New Member

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    Haven’t used cinema robot in about a year. Powered it up today and the app (which is up to date) won’t pair. Then I came here to discover crickets. Is the firmware no longer functional? Is Freefly support done? Is anyone out there?
     
  3. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
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    FF support is definitely not "done."

    This forum is primarily intended for dialogue between Freefly's customers, not as a primary means of getting technical support from Freefly -- for that you need to open up a ticket with Freefly Support and the best way of doing that is to head over to https://freeflysystems.com/contact

    That said, when their workload permits, I do know that Freefly technical support will occasionally review some of the threads on the forum, but opening up a ticket really is the optimal way to get support.
    Andy


    Forensic Software & sUAV / Drone Analyst : Photographer : Videographer : Pilot (Portland, Oregon, USA): Trees=2, Ground=1, Props=11. :(
    The Ground Is The Limit™
    ---------- Forensic Drone Analyst : Forensic sUAV Analyst : Forensic Unmanned Aircraft Analyst : Forensic Drone Expert
     
  4. Stephen Brown

    Stephen Brown New Member

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    I'll definitely open up a ticket. But the reason I ask is that I can't find information about a firmware update and the forum itself doesn't have much action.
     
  5. Matt Jones1234

    Matt Jones1234 New Member

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    Unfortunately, I got an email back from support saying that there are NO plans to add active track, pano or any other shooting modes/features to this generation of the robot... seems pretty dead to me..
     
  6. Edward Clark

    Edward Clark New Member

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    So is this a dead product? Did they stop developing firmware?
     
    Eric Aerts likes this.

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