ALTA's purchased after Mar 18 Grounded - please read

Discussion in 'ALTA 8' started by Tabb Firchau, May 28, 2016.

  1. Tabb Firchau

    Tabb Firchau Administrator
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    Humberto Barchini likes this.
  2. Davis DiLillo

    Davis DiLillo New Member

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    Good job Freefly! This is what we need in our industry an open honest manufacturer with aviation in mind.

    However, I didn't receive an email.

    Keep us posted on correction. Many of us will miss work because of this.
     
  3. Neil Cain

    Neil Cain Member

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    I did not receive an email either. Took it out for a short 1st flight & had both Accelerometer & Motor FAIL. Will be in touch with dealer tomorrow. Obviously appreciate the honest safety measures from Freefly...but, over 4 months now & through no fault of my own, am still without a functional Alta :(
     
  4. Tabb Firchau

    Tabb Firchau Administrator
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    When did you each purchase units?

    Did you purchase from dealers? (If so did you register your ALTAs with Freefly?)

    Thanks
     
  5. Neil Cain

    Neil Cain Member

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    Purchased mine on 20th May from CVP in the UK, not sure how long they had it held it in stock prior to purchase. Received the unit on 24th May & hadn't got round to registration yet. CVP will have been closed yesterday & today, I have opened a ticket with yourselves & emailed CVP today. Really hoping for a quick solution.

    Perhaps an APP version of the forum would be good for instant alerts etc (if possible)?
     
  6. alexandre ermel

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    i bought on 31 march, direct from freely.

    putting dreams on the ground. after fly over the ocean for 26 days.
     
  7. Ben Platts

    Ben Platts Active Member

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    I also bought mine from CVP on the 11th April. How do we register it with Freefly?
     
  8. Neil Cain

    Neil Cain Member

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  9. Ben Platts

    Ben Platts Active Member

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  10. alexandre ermel

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    how many altas 8 out from freefly?
     
  11. Ozkan Erden

    Ozkan Erden Distributor

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    I appreciate Freefly's backing their product %100.

    On the other hand, these recalls show us an important thing: Pro users shouldn't rely only on one craft at the moment. Or, they shouldn't build the entire craft over one drone. Espically international pro users. I estimate minimum 2-3 weeks of time for Alta's going back and forth for this RMA process for overseas customers. These time frame, even it's 1 week of ground time, is huge when you have jobs on the pipeline.

    Our beloved trusty X8 multirotors come in handy in this kind of situations. It's always a good strategy to keep our heavylifter X8s&Octos as a back up.
     
  12. Ben Platts

    Ben Platts Active Member

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    Has there been any update yet? I thought there was supposed to be an update yesterday. If my ALTA needs to go back I'd like to get things moving ASAP.
     
  13. alexandre ermel

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    nothing here also....
     
  14. Bernd Sprank

    Bernd Sprank New Member

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  15. Pete Maughan

    Pete Maughan Member

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    Freefly, will this effect new Altas shipping from now? is everything on hold?
     
  16. Tabb Firchau

    Tabb Firchau Administrator
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    Ben, Alexander....

    Why are you guys not getting our emails? Did you register your aircraft? Did you purchase via dealer (if so did they notify you?)

    I would love to fix the issue so we can be assured as many ALTA owners as possible get our service bulletins

    Registration link:

    https://goo.gl/vMOvcH
     
  17. Ricardo Aguerre

    Ricardo Aguerre New Member

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    I'm planning to purchase the 8 soon, Do you have an estimate time to deliver considering this new issue with the motor mounts?
    best.
     
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  18. Ben Platts

    Ben Platts Active Member

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    Hi Tabb. My dealer in the UK, CVP, didn't know about the service bulletin. I've registered my ALTA now though.
     
  19. Pete Maughan

    Pete Maughan Member

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    Heliguy in the UK were also not aware.
     
  20. Fabien Deregel

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    Hi Tabb, a customer of mine called me this morning, he bought his Alta 8 + Wedge + Movi controller + Movi from a big dealer in France and has been notified only today about the service bulletin. This customer bought full FreeFly gear ( heavy investment) for a very important job for 3 month, starting... end of next week.. They also have an ALta 6 but it can't carry the heavy payloads they will have to carry half of the time..They doubt they will get the machine back and fixed before that time as the pickup is scheduled tomorrow by Fedex and are pretty stressed as it is a very, very important job for them, they cleared their schedule till end of august for this so it's kind of embarrassing.
    If by any way it would be possible to get the corrected parts directly ( motor mounts ) i'll be more than happy to fix their machine asap so they can get back to work ...
    Best regards,
    Fabien
     

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