Alta 8 delivered to the EU customer with inadequate long range telemetry system.

Discussion in 'ALTA 8' started by Bartlomiej Luszczynski, Oct 31, 2020.

  1. Bartlomiej Luszczynski

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    Our team ordered Alta 8 Pro from the polish store. Unfortunatelly ordered Alta was delivered with the 915 MHz long range telemetry system, whereas in the EU region it should be 868 MHz. We are taking part in various contests in EU therefore it is necessary for us to use it as it should be.

    Is there any way to somehow solve the problem?
     
  2. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
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    Bartiomiej:
    Sorry to hear about the issue you're having. This forum is primarily intended for dialogue between Freefly's customers, not as a primary means of getting technical support from Freefly -- for that you need to open up a ticket with Freefly Support and the best way of doing that is to head over to https://freeflysystems.com/contact
    That said, when their workload permits, I do know that Freefly technical support will occasionally review some of the threads on the forum, but opening up a ticket really is the optimal way to get support.
    Andy

    Forensic Software & sUAV / Drone Analyst : Photographer : Videographer : Pilot (Portland, Oregon, USA): Trees=2, Ground=1, Props=11. :(
    The Ground Is The Limitâ„¢
    ---------- Forensic Drone Analyst : Forensic sUAV Analyst : Forensic Unmanned Aircraft Analyst : Forensic Drone Expert
     
  3. Jason Smoker

    Jason Smoker Active Member

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    contact freefly maybe they have an idea
     
  4. Bartlomiej Luszczynski

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    Thank you guys for the quick response. :) For sure i will send a ticket asap.
     

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