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App not working with latest IOS update

Discussion in 'ALTA 8' started by Andrew Pollock, Oct 10, 2019.

  1. Andrew Pollock

    Andrew Pollock New Member

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    I have noticed the app is not longer working with the latest IOS update. I know other people are having the same issue. Phone connects to the wifi but the app can't see the aircraft.

    Any idea when the Alta app will be updated for fix the problem?

    Cheers,
    Andrew
     
  2. Robin Opgård

    Robin Opgård New Member

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    Yeah we have the same problem.
     
  3. Deniz Ozgoren

    Deniz Ozgoren Support Mage
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    Sorry this is taking time. It should be available in about a week. You can also contact support to get a temporary build of the app if you have immediate needs.
     
  4. Mike Hagadorn

    Mike Hagadorn Member

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    Thanks Deniz! Just stole my wife's phone for my last shoot. She never updates! Thank goodness for the Luddites of the world. Keep us posted my friend!
     
    Chris Harrison likes this.
  5. Deniz Ozgoren

    Deniz Ozgoren Support Mage
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    Sorry that this took longer than expected. iOS App is released to App Store and it should show up in the next 24 hours.
     
  6. Robin Opgård

    Robin Opgård New Member

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    Works again now, thanks!
     
  7. Rolands Zelders

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    what I have noticed on ios the app keeps crushing when opening check flight data after the actual flight. it has been like this for a few weeks already. have anybody noticed?
     
  8. PJ Mozingo

    PJ Mozingo Member

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    Alta App isn't opening on new iOS 14.
     
  9. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
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    I confirmed the same problem and reported it to FF. When you tap on the App. to start up, it crashes. I deleted the app. and re-downloaded it, but it still does the same thing.

    Andy

    Forensic Software & sUAV / Drone Analyst : Photographer : Videographer : Pilot (Portland, Oregon, USA): Trees=2, Ground=1, Props=11. :(
    The Ground Is The Limit™
    ---------- Forensic Drone Analyst : Forensic sUAV Analyst : Forensic Unmanned Aircraft Analyst : Forensic Drone Expert
     
  10. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
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    FF Tech support has been alerted to the problem.

    Cheers
    Andy

    Forensic Software & sUAV / Drone Analyst : Photographer : Videographer : Pilot (Portland, Oregon, USA): Trees=2, Ground=1, Props=11. :(
    The Ground Is The Limit™
    ---------- Forensic Drone Analyst : Forensic sUAV Analyst : Forensic Unmanned Aircraft Analyst : Forensic Drone Expert
     

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