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m10 Not working

Discussion in 'MōVI M10' started by Paul Saunders, Jan 22, 2015.

  1. Paul Saunders

    Paul Saunders New Member

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    So I have 2 M10's and one of them is not working. I haven't used it in a while so I can't tell you what firmware it is on. What I can tell you is what is going on.

    Fresh fully charged battery( I have tried several as well)
    Power on and the 3 lights turn on and then off in about 2 seconds.
    Can not connect to the freely app(Tried on multiple devices)
    -it shows up in the bluetooth menu and then goes away
    I can see a red light from between case around where the GPS antenna plugs in.

    Any Suggestions ? Is it bricked? Does it need to be sent in?
     
  2. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
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    Hi Paul: It sounds like you need to open up a support ticket by sending the description above to support@freeflysystems.com.
    You might want to add details about which type of computer you're running the Configurator app on just in case that should be relevant...

    I presume that you never see the three green LEDs come on solid after about 10 seconds or so? If that's the case, then I think you're right -- the support guys at Freefly might be able to help you to the point where you don't have to send it in, but that's obviously their call not mine.

    Andy.
     
  3. Brett Harrison

    Brett Harrison Active Member

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    Sounds to me like the infamous unseated jacks. Check that all the motor cables are plugged in and secure.
     
  4. Paul Saunders

    Paul Saunders New Member

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    Yeah I have double checked every connection, All are seated properly
     
  5. J Parker

    J Parker New Member

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    Same Here! the exact same thing has happen to us.
     
  6. Derek Cooper

    Derek Cooper Active Member

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    Paul,

    Did you get this resolved in the end? Appears I'm in the same boat this afternoon.

    Derek
     
  7. Diego Dezuttere

    Diego Dezuttere New Member

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    Whoops, same story over here... I was trying to upgrade the firmware... now only a 3LED blink and nothing more...
    fully charged battery, a proper blue tooth connection but no further reaction or parameters visible in the app.
    Anybody a suggestion to solve this problem?
    Thank you, Diego
     
  8. Derek Cooper

    Derek Cooper Active Member

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    Our M10 had to be shipped back to FF for maintenance - seems we had overloaded the circuits so the had to replace some electronics in the GCU. Works like a charm now!
     
  9. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
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    Did you see any messages to indicate the update had completed, Diego?
    Or do you have reason to believe that the update failed?

    When you restart the configurator app (and make sure it's the version that matches the firmware on the MōVI), and try to connect to the M10, what happens?

    Finally, do you have a so-called "bootstrap jumper?"' EDIT : "bootstrap jumper cable."

    There are several threads that may help you figure out what's happened:
    http://forum.freeflysystems.com/ind...blem-device-bootstrap-jumper.6189/#post-58169
    http://forum.freeflysystems.com/ind...cked-while-firmware-flashing.5079/#post-50706
    http://forum.freeflysystems.com/index.php?threads/m10-jumper-cable-italy-rome.6228/

    Andy.
     
  10. Wing Sheung Chow

    Wing Sheung Chow Distributor

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    Hi Andy,
    Recently, we got an inquiry from a customer who is one of the first group of M5 customers. His problem is similar - M5 update failure. We have gone through some discussions here and found "Jumper cable" might be able to help. Could you please help to send us some ? Appreciate your help and advice. Many many thanks!

    Shirley
     
  11. Gary Haynes

    Gary Haynes Administrator
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  12. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
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  13. Wing Sheung Chow

    Wing Sheung Chow Distributor

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    Thank you very much!^_^
     

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