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FreeFly Alta 6 problem

Discussion in 'ALTA' started by MaxBest, Aug 20, 2017.

  1. MaxBest

    MaxBest New Member

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    Bought a new drone. At first start-up and first calibration of the compass says "cal bed". Can't understand what you're doing wrong. Do everything according to the instructions on the smartphone. The part of the horizon observed. Did a restart of the controller through the app, you receive the error "something wrong with your synapses". Error code "fail code" 20.
     

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  2. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
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    Max : Presuming for a moment that you bought this from an FF dealer, you might want to contact them immediately. If that doesn't provide a solution then open up a ticket by sending an email to Freefly Support (support@freeflysystems.com).

    Andy

    Forensic Software & sUAV / Drone Analyst : Photographer : Videographer : Pilot (Portland, Oregon, USA): Trees=2, Ground=1, Props=11. :(
    The Ground Is The Limit™
    ---------- Forensic Drone Analyst : Forensic sUAV Analyst : Forensic Unmanned Aircraft Analyst : Forensic Drone Expert
     
  3. MaxBest

    MaxBest New Member

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    do not tell me how I can reflash alta? the app on the phone does not search, is the latest 4.0.5 firmware of the controller. Maybe you can do something to reflash it?
     
  4. MaxBest

    MaxBest New Member

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    "Checking for GPS module: incompatible firmware! not present - takeoff inhibited"
    Found in the terminal a new bug. As I understand it, it is necessary to reflash alta. tell me how to do it forcibly? In app "ALTA" update is not required
     

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  5. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
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  6. MaxBest

    MaxBest New Member

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  7. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
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    Might be best to open up a support ticket, Max, by sending an email to Freefly Support (support@freeflysystems.com)
    You can reference this forum thread to save yourself some typing.

    Cheers
    Andy

    Forensic Software & sUAV / Drone Analyst : Photographer : Videographer : Pilot (Portland, Oregon, USA): Trees=2, Ground=1, Props=11. :(
    The Ground Is The Limit™
    ---------- Forensic Drone Analyst : Forensic sUAV Analyst : Forensic Unmanned Aircraft Analyst : Forensic Drone Expert
     
  8. MaxBest

    MaxBest New Member

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    I already sent 3 emails to support. no response. I wrote before I registered on the forum
     
  9. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
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    Oh. OK. Well, let me see what I can find out.
    Andy
     
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  10. MaxBest

    MaxBest New Member

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    Thank you very much! I'll wait
     
  11. Andy Johnson-Laird

    Andy Johnson-Laird Administrator
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    Hi Max:
    I've not heard anything back yet. Sorry for the delay. (In case it's not obvious, I'm not an FF employee, just a volunteer moderator/admin).

    Andy

    Forensic Software & sUAV / Drone Analyst : Photographer : Videographer : Pilot (Portland, Oregon, USA): Trees=2, Ground=1, Props=11. :(
    The Ground Is The Limit™
    ---------- Forensic Drone Analyst : Forensic sUAV Analyst : Forensic Unmanned Aircraft Analyst : Forensic Drone Expert
     
  12. Jose Luis Ocejo

    Jose Luis Ocejo Active Member

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    Hi Max so what happened was the issue solved
     

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