We have emailed all owners and dealers individually, but I wanted to make sure nobody missed this service bulletin as it is safety critical. We will update with information as soon as possible. Thank you for your patience and apologies in advance for the inconvenience I know this will cause you all. Thank you Tabb http://d27w8s76bjlz9v.cloudfront.ne...ulletin&utm_source=ses_email&utm_medium=email
Good job Freefly! This is what we need in our industry an open honest manufacturer with aviation in mind. However, I didn't receive an email. Keep us posted on correction. Many of us will miss work because of this.
I did not receive an email either. Took it out for a short 1st flight & had both Accelerometer & Motor FAIL. Will be in touch with dealer tomorrow. Obviously appreciate the honest safety measures from Freefly...but, over 4 months now & through no fault of my own, am still without a functional Alta
When did you each purchase units? Did you purchase from dealers? (If so did you register your ALTAs with Freefly?) Thanks
Purchased mine on 20th May from CVP in the UK, not sure how long they had it held it in stock prior to purchase. Received the unit on 24th May & hadn't got round to registration yet. CVP will have been closed yesterday & today, I have opened a ticket with yourselves & emailed CVP today. Really hoping for a quick solution. Perhaps an APP version of the forum would be good for instant alerts etc (if possible)?
i bought on 31 march, direct from freely. putting dreams on the ground. after fly over the ocean for 26 days.
You can register here: https://docs.google.com/forms/d/1xNsIVhfisjc4qnLbW0PKo-LGmG89xsUIisFBaEpD7tw/viewform
I appreciate Freefly's backing their product %100. On the other hand, these recalls show us an important thing: Pro users shouldn't rely only on one craft at the moment. Or, they shouldn't build the entire craft over one drone. Espically international pro users. I estimate minimum 2-3 weeks of time for Alta's going back and forth for this RMA process for overseas customers. These time frame, even it's 1 week of ground time, is huge when you have jobs on the pipeline. Our beloved trusty X8 multirotors come in handy in this kind of situations. It's always a good strategy to keep our heavylifter X8s&Octos as a back up.
Has there been any update yet? I thought there was supposed to be an update yesterday. If my ALTA needs to go back I'd like to get things moving ASAP.
there is an update to the announcement since yesterday evening: https://freeflysystems.zendesk.com/hc/en-us/articles/210701503-SB13B-Motor-Mount-Failure-2016-05-31-
Ben, Alexander.... Why are you guys not getting our emails? Did you register your aircraft? Did you purchase via dealer (if so did they notify you?) I would love to fix the issue so we can be assured as many ALTA owners as possible get our service bulletins Registration link: https://goo.gl/vMOvcH
I'm planning to purchase the 8 soon, Do you have an estimate time to deliver considering this new issue with the motor mounts? best.
Hi Tabb. My dealer in the UK, CVP, didn't know about the service bulletin. I've registered my ALTA now though.
Hi Tabb, a customer of mine called me this morning, he bought his Alta 8 + Wedge + Movi controller + Movi from a big dealer in France and has been notified only today about the service bulletin. This customer bought full FreeFly gear ( heavy investment) for a very important job for 3 month, starting... end of next week.. They also have an ALta 6 but it can't carry the heavy payloads they will have to carry half of the time..They doubt they will get the machine back and fixed before that time as the pickup is scheduled tomorrow by Fedex and are pretty stressed as it is a very, very important job for them, they cleared their schedule till end of august for this so it's kind of embarrassing. If by any way it would be possible to get the corrected parts directly ( motor mounts ) i'll be more than happy to fix their machine asap so they can get back to work ... Best regards, Fabien